We’re seeking compassionate, reliable NDIS Support Workers to provide in‑home and community-based support that builds participants’ skills, independence, and quality of life in line with their NDIS goals. You’ll deliver person‑centred supports across daily living, personal care, community access, and capacity building while upholding the NDIS Code of Conduct and Practice Standards.
Key Responsibilities:
- Provide supports aligned to each participant’s NDIS plan, goals, and risk assessments.
- Daily living: meal planning and preparation, shopping, domestic duties, budgeting, tenancy maintenance, and safe use of public transport.
- Personal care: hygiene, showering, dressing, grooming, toileting, continence support, safe eating and drinking, and medication prompting per care plans.
- Community access: transport to appointments and activities, social participation, recreation, and confidence-building in the community.
- Skill development: coach participants to build independence in agreed goal areas.
- Documentation: completely accurate, contemporaneous shift notes, incident and hazard reports, progress notes, and communication logs.
- Safeguarding: follow behaviour support plans, reduce and never initiate restrictive practices; identify, report, and escalate risks, hazards, and concerns.
- Work health and safety: follow safe work procedures, manual handling plans, infection prevention and control, and use PPE as required.
- Professional practice: maintain clear boundaries, dignity of risk, cultural safety, privacy and confidentiality; act with integrity and respect.
- Collaboration: communicate professionally with participants, families, guardians, clinical teams, coordinators, and third parties; attend case meetings and training.
Role Requirements:
(Mandatory legal, screening, and compliance) These are legally required or industry‑mandated for risk‑assessed roles under the NDIS Quality and Safeguards Commission framework. Registered providers must verify and record these prior to engagement.
- NDIS Worker Screening Check clearance (risk‑assessed role). This is mandatory for workers delivering NDIS supports in risk‑assessed roles and must be current and verified by the provider before work commences.
- Compliance with the NDIS Code of Conduct and relevant NDIS Practice Standards.
- Right to Work in Australia (Australian or valid working visa).
- Nationally coordinated criminal history check - international police check if lived overseas 12+ months in the last 10 years
- Working with Children Check (WWCC) when working with participants under 18; must be current and valid.
- Completion of the NDIS Worker Orientation Module (Quality, Safety and You) prior to commencing supports with a registered provider.
- First Aid and CPR certification (HLTAID011 Provide First Aid and current CPR)
- For roles providing transport in a personal vehicle: valid Australian driver licence, roadworthy registered vehicle, and insurance suitable for work use.
- COVID‑19 and other vaccination requirements where mandated by government direction, public health orders, or client risk assessments.
- Adherence to mandatory incident reporting and reportable incidents requirements under the NDIS Commission framework (including abuse, neglect, serious injury, death, and unauthorised restrictive practices).
Preferred Qualifications and Experience:
- Certificate III or IV in Individual Support, Disability, Community Services, Mental Health, or related field (highly regarded; not strictly mandatory for all roles).
- Experience in disability, mental health, aged care, or community services.
- Training in manual handling, medication support within scope, mealtime management, epilepsy and midazolam administration (where applicable), diabetes support, and positive behaviour support.
- Cultural competence, including working with First Nations peoples, CALD communities, and LGBTQIA+ participants